Privacy Policy
This Privacy Policy explains how Medical Center “Odesos” Ltd. (Company No. 207920576), located at 60 Gen. Kolev Street, Varna, processes personal data of patients, employees, and visitors to the website medicalcenterodesos.com in accordance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act.
- The Data Controller: Medical Center “Odesos” Ltd
- Address: 60 Gen. Kolev Street, Varna
- Telephone : +359 888 557 763
- Email: mail@odesos.com
- Website: medicalcenterodesos.com
- The Data Protection Officer: Preslav Plamenov Penev, who may be contacted at +359 888 557 763 or mail@odesos.com
Personal data is processed on the legal grounds provided in Articles 6 and 9 of the GDPR, including statutory obligations, contractual relationships, explicit consent, the protection of vital interests, and tasks carried out in the public interest.
The Center processes identification data (such as name, personal number, address, and contact details), medical data (including diagnoses, medical history, and test results), administrative and financial data related to the provision of medical services, as well as technical data such as IP addresses and cookies collected through website use.
Personal data is processed for the provision of medical services, medical diagnostics and treatment, communication with patients, compliance with legal requirements, internal organization and improvement of service quality, and, where consent has been provided, for informational and marketing purposes.
Данните могат да бъдат предоставяни на НЗОК, МЗ,ИАМН, РЗИ, НЦОЗА, лаборатории, други лечебни заведения, доставчици на ИТ и хостинг услуги, застрахователи и консултанти при необходимост.
Medical documentation is stored in accordance with Ordinance No. 53/1983: outpatient records are retained for 5 years, medical case histories for 15 years, and immunization records indefinitely. Online appointment requests are stored for up to 60 days.
Individuals have the right to access their personal data, request correction or deletion, request restriction of processing, object to processing, exercise the right to data portability, and submit a complaint to the Commission for Personal Data Protection.
In certain cases, when external hosting or analytics services are used, data may be transferred outside the EU. Such transfers take place only when appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
The Center applies physical, technical, and organizational measures to protect personal data, including access restrictions, encryption, secure storage, antivirus protection, employee training, and internal policies governing access and processing.
The website uses cookies for functionality, statistical analysis, and marketing purposes (including Google Analytics and Meta Pixel). Users can control cookie settings through their browser preferences.
In the event of a data security breach, the Center will notify the Commission for Personal Data Protection within 72 hours, and, where there is a high risk to individuals, the affected persons will also be informed.
This Privacy Policy applies to all patients, website visitors, and employees of Medical Center “Odesos” Ltd.
Commission for Personal Data Protection, 1592 Sofia, 2 Prof. Tsvetan Lazarov Street, phone +359 2 9153 518, email: kzld@cpdp.bg
Cookie Policy
This Cookie Policy explains how Medical Center “Odesos” Ltd. uses cookies and similar technologies on the website medicalcenterodesos.com in order to improve website functionality, analyze traffic, and personalize content. This Policy forms an integral part of the Center’s Privacy Policy.
Cookies are small text files that are stored on your device when you visit the website. They allow the website to recognize your device and enable certain features that improve the browsing experience.
The website may use several categories of cookies:
- Including essential cookies – that are required for the website to function
- Analytical cookies – that collect anonymized statistical information about website usage (for example, through Google Analytics)
- Marketing cookies – that may be used to personalize advertisements and measure the effectiveness of advertising campaigns (such as Meta Pixel or Google Ads).
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Cookies are used to ensure the proper functioning and security of the website.
- To analyze how users interact with the website in order to improve its content and structure.
- When consent is given, for marketing and advertising purposes.
The duration of storage depends on the type of cookie:
- Session cookies – are deleted when you close your browser.
- Persistent cookies – remain stored on your device until manually deleted or until their expiration date (typically between 6 and 12 months, depending on the cookie).
You may manage or delete cookies through your browser settings. Most browsers allow users to block all or certain types of cookies. Please note that blocking cookies may affect the functionality of the website and certain features may not work properly.
The website may use third-party services such as Google Analytics, Google Ads, or Meta Pixel, which use their own cookies and may collect information about your online behavior. Processing of such data is carried out in accordance with their respective privacy policies.
Upon your first visit to the website, you will see a cookie banner where you may provide or decline consent to the use of non-essential cookies. You may change your cookie preferences at any time through your browser or cookie settings tool.
Medical Center 'Odesos' Ltd. may update this Cookie Policy from time to time. The current version will always be available on medicalcenterodesos.com. Last updated: 7.11.2025.
If you have any questions regarding this Cookie Policy, you may contact us at: mail@odesos.com
Terms and Conditions of Website Use
These Terms of Use govern the relationship between Medical Center “Odesos” Ltd. (UIC 207920576), registered at 60 Gen. Kolev Street, Varna, referred to below as the “Administrator,” and visitors of the website medicalcenterodesos.com. By accessing and using this website, the user confirms that they have read, understood, and agree to comply with these Terms of Use. If you do not agree with the terms, please discontinue use of the website.
The website medicalcenterodesos.com is owned and operated by Medical Center “Odesos” Ltd. The purpose of the website is to provide information regarding the medical services offered, the medical specialists working at the center, and to enable users to submit requests for appointment booking.
By accessing or using the website, you acknowledge that you accept and agree to these Terms of Use. If you do not agree with them, you must refrain from using the website.
The website allows users:
- Тo review information about medical services and specialists. Тo request an appointment online.
- Тo send inquiries or feedback.
When using the website, personal data may be collected and processed in accordance with the Privacy Policy and the Cookie Policy of the Medical Center. The provision of personal data is voluntary but necessary when submitting an online appointment request.
Users are required:
- Тo provide accurate and up-to-date information when submitting requests through the website.
- Users must not use the website for unlawful purposes, must not attempt to interfere with or damage the website’s systems.
- Мust not attempt to obtain unauthorized access to databases or secure areas of the site
The Administrator reserves the right:
- Тo make changes to the website, its content, or these Terms of Use at any time without prior notice.
- Temporary interruptions in website access may occur due to technical maintenance or system updates.
- The Administrator may refuse or cancel online appointment requests if there is suspicion of misuse, incorrect data, or abusive behavior.
The Administrator is not responsible:
- For temporary interruptions of website availability
- For inaccurate information provided by users
- For the content of external websites accessible through hyperlinks on medicalcenterodesos.com.
All content on the website, including text, images, logos, graphic elements, and layout structure, is the intellectual property of Medical Center “Odesos” Ltd. and is protected by applicable copyright law. Reproduction, distribution, modification, or use of any content without prior written permission is strictly prohibited.
The website may contain links to external third-party websites that are not controlled by the Administrator. The Administrator is not responsible for the content, privacy practices, or security of those external websites.
The Administrator may modify these Terms of Use at any time. The updated version becomes effective from the moment it is published on the website. It is the user’s responsibility to review the Terms periodically.
These Terms of Use are governed by the laws of the Republic of Bulgaria. Any disputes arising in connection with them shall be resolved by the competent court in Varna, Bulgaria.
- Medical Center “Odesos” Ltd.
- UIC: 207920576
- Address: 60 Gen. Kolev Street, Varna
- Telephone : +359 888 557 763
- Email: mail@odesos.com
- Website: medicalcenterodesos.com